Relax & Snooze

Delivery Policy

Here at Gumi+. we pride ourselves on excellent customer service. We understand that you don’t want to wait days for your order to arrive. That’s why we send all our orders with TCS Pakistan. You can be sure that we try our utmost to have your orders delivered to you as soon as possible.

How will my parcel be sent?

All our orders are packed and shipped with TCS Pakistan within 2-3 days of order being placed on our website, Orders are sent cash on delivery for our customers convenience.

How will I know when my order has been dispatched?

An email will be sent to you within 2-3 days of dispatch with your tracking number.

Help! I haven’t received my parcel, what should I do?

Please contact us within 30 days after placing your order – we will do anything we can to help. If an item sent by TCS has not been received it can often be found at the local sorting office awaiting collection. If not, the TCS has a specific procedure that we can follow in the event of a missing parcel.

RETURNS, REFUNDS & CANCELLATION POLICY

Due to an increased number of fake orders being placed, we operate a returns policy only for faulty or damaged goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail – see our Contact page.

Faulty Goods

If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge. Please share pictures and issue on our email or whatsapp as soon as you receive the order. 

Exchanging goods

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

Changing or cancelling an order

Cancelling your order. You have the right to cancel your order within 12 hours from the time you placed your order. Once the order is dispatched a delivery cost has been incurred and hence order cannot be cancelled.

If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.

Will any return costs be refunded?

If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only).

We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired kindly call to discuss refund.

When will I receive my refund?

We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card.