Last Updated: August 2026

1. INTRODUCTION

1.1 These Terms & Conditions govern the use of the Gumi Plus Pakistan website and the sale and purchase of products through the website.

1.2 This website is operated by Amazing Packaging Etc. Limited, trading as Gumi Plus Pakistan, referred to in these Terms as “Gumi Plus Pakistan”, “we”, “us” or “our”.

1.3 By placing an order through our website, you confirm that you have read, understood and agreed to these Terms & Conditions.

1.4 Nothing in these Terms & Conditions is intended to exclude or restrict any rights that you may have under applicable Pakistani consumer protection laws.

2. INTERPRETATION

In these Terms & Conditions:

2.1 “We”, “us” and “our” mean Amazing Packaging Etc. Limited T/A Gumi Plus Pakistan.

2.2 “You” and “your” mean the customer or prospective customer using our website or purchasing products from us.

2.3 “Website” means the Gumi Plus Pakistan website through which our products are advertised and sold.

2.4 “Products” means the health, wellness, vitamin, nutritional supplement and related products offered for sale through our website, including gummy supplements.

2.5 “Order” means an order submitted by you through our website.

3. ORDER PROCESS

3.1 Products displayed on our website constitute an invitation for customers to place an order and do not by themselves constitute a binding contractual offer.

3.2 To place an order, you must:

• Select the products you wish to purchase.
• Add the products to your shopping cart.
• Proceed to checkout.
• Provide accurate customer, contact and delivery information.
• Select an available payment method.
• Review your order.
• Agree to these Terms & Conditions.
• Submit your order.

3.3 After receiving your order, we may send you an acknowledgement by email, SMS, WhatsApp or another available communication method.

3.4 An order is accepted when we confirm it for processing or dispatch.

3.5 We reserve the right to decline or cancel an order before dispatch if:

• A product is unavailable.
• The price or product information displayed was materially incorrect.
• We are unable to verify the customer's information.
• Delivery cannot reasonably be made to the address provided.
• We reasonably suspect fraud, misuse or an unauthorised transaction.
• Circumstances outside our reasonable control prevent us from fulfilling the order.

3.6 If advance payment has been received for an order that we cancel, the amount paid for the cancelled order will be refunded through an appropriate available payment method.

4. PRODUCTS

4.1 Our website offers health, wellness, vitamin, nutritional supplement and related products, including gummy supplements.

4.2 Product availability may change without notice.

4.3 We may add, remove, discontinue or change products offered on the website at any time.

4.4 We take reasonable care to ensure that product descriptions, photographs, ingredients, quantities and other information displayed on the website are accurate.

4.5 Product packaging, colours or appearance may occasionally differ slightly from photographs displayed on the website due to packaging updates, manufacturing changes or screen-display differences.

4.6 Customers should always read the product label, ingredients, directions, warnings and storage instructions before use.

4.7 Information provided on our website is for general product information only and is not intended to replace professional medical advice, diagnosis or treatment.

5. PRICES

5.1 All prices displayed on our website are stated in Pakistani Rupees (PKR).

5.2 Prices may be changed from time to time.

5.3 A price change will not normally affect an order that we have already accepted.

5.4 Prices are inclusive of applicable taxes unless clearly stated otherwise.

5.5 Delivery charges, where applicable, will be shown or communicated before the order is completed.

5.6 Although we take reasonable care to ensure prices are accurate, pricing errors may occur.

5.7 If an obvious or material pricing error is identified before dispatch, we may contact you to:

• Confirm whether you wish to purchase the product at the correct price; or
• Cancel the affected item or order.

5.8 If you have already paid for an order that is cancelled because of a pricing error, the amount paid for the cancelled item will be refunded.

6. PAYMENT

6.1 Payments are accepted in Pakistani Rupees (PKR).

6.2 Available payment methods may include:

• Cash on Delivery.
• Bank transfer.
• Card or electronic payment methods where displayed on the website.
• Any other payment method specifically offered by Gumi Plus Pakistan.

6.3 The payment methods available for a particular order will be displayed or communicated during checkout.

6.4 For Cash on Delivery orders, payment becomes due when the order is delivered.

6.5 Where advance payment is required, the order may not be processed or dispatched until payment has been confirmed.

6.6 We reserve the right to cancel or withhold an order where payment has not been received or successfully verified.

6.7 Any fraudulent, unauthorised or abusive payment activity may result in cancellation of the order and may be reported to the relevant payment provider or authorities where appropriate.

7. DELIVERY

7.1 Gumi Plus Pakistan currently delivers only within Pakistan.

7.2 We do not offer international delivery unless a separate written arrangement has specifically been agreed by us.

7.3 Orders are normally dispatched using PostEx, Call Courier, or another Pakistani courier service selected by us where necessary for operational reasons.

7.4 The customer must provide a complete and accurate delivery address and contact telephone number.

7.5 Estimated delivery periods are estimates only and may vary depending on:

• The customer's location.
• Courier operations.
• Public holidays.
• Weather conditions.
• Security or access restrictions.
• High order volumes.
• Events outside our reasonable control.

7.6 Customers may receive calls, SMS messages or WhatsApp communications from Gumi Plus Pakistan or our courier partner relating to delivery.

7.7 We are not responsible for delivery delays caused by incorrect or incomplete delivery information supplied by the customer.

7.8 If an order is returned to us because the customer repeatedly fails to receive it, refuses delivery without justification, or provides incorrect delivery information, we may refuse or restrict future Cash on Delivery orders from that customer.

8. ORDER CANCELLATION

8.1 Cancellation Before Dispatch

You may request cancellation of an order within 12 hours of placing the order, provided that the order has not already been dispatched.

8.2 How to Cancel

Cancellation requests should be made through our customer service contact details and should include:

• Customer name.
• Order number.
• Contact number.
• Details of the order to be cancelled.

8.3 Orders Already Dispatched

Once an order has been dispatched, it cannot normally be cancelled as an order cancellation.

If you no longer want the product after receiving it, the return provisions in Section 9 will apply.

8.4 Our Right to Cancel

We may cancel an order before delivery where:

• The product becomes unavailable.
• Payment cannot be verified.
• Delivery information is invalid or incomplete.
• We reasonably suspect fraudulent activity.
• The order breaches these Terms & Conditions.
• Delivery is prevented by circumstances outside our reasonable control.

If we cancel a prepaid order, any amount properly due to you will be refunded.

9. RETURNS, EXCHANGES AND REFUNDS

9.1 14-Day Return Request Period

You may request a return or exchange within 14 calendar days of receiving your order, subject to the conditions below.

9.2 Change-of-Mind Returns

For a change-of-mind return, the product must:

• Be unopened.
• Be unused.
• Have its original seal intact.
• Be in its original packaging.
• Be in a condition suitable for resale.
• Be accompanied by proof of purchase or an identifiable order number.

9.3 Opened Health and Supplement Products

Because our products include health, wellness and ingestible supplements, products that have been opened, used, consumed or had their safety seal broken cannot normally be returned or exchanged merely because you have changed your mind.

This restriction does not affect claims concerning products that are faulty, damaged, incorrect or otherwise subject to rights provided by applicable Pakistani law.

9.4 Faulty, Damaged or Incorrect Products

If you receive a product that is:

• Damaged.
• Defective.
• Incorrect.
• Missing from the order.
• Materially different from the product ordered.

You should contact us as soon as reasonably possible and preferably within 14 days of delivery.

We may request photographs, videos, packaging information, batch information or other reasonable evidence before approving the return, replacement or refund.

9.5 Return Authorisation

Products should not be sent to any address without first contacting Gumi Plus Pakistan.

Once a return is approved, our customer service team will provide the appropriate Pakistan return address or collection instructions.

Products sent to an unauthorised address may not be accepted or processed.

9.6 Return Delivery Costs

For an approved change-of-mind return, the customer will normally be responsible for the cost of returning the product.

Where the product supplied by us is confirmed to be faulty, damaged or incorrect, Gumi Plus Pakistan will arrange or reimburse reasonable return delivery costs where applicable.

9.7 Inspection

Returned products may be inspected before a refund or replacement is approved.

We reserve the right to refuse a change-of-mind return if the product has been opened, used, damaged, altered or returned without its original seal or packaging.

9.8 Refunds

Once a return has been received, inspected and approved, refunds will be processed through an appropriate available payment method.

Where an order was paid by Cash on Delivery, we may request bank account, mobile wallet or other reasonable payment details to process the refund.

Approved refunds will normally be processed within 14 days after approval of the returned product.

Processing times after a refund has been issued may depend on the customer's bank, payment provider or mobile wallet provider.

9.9 Delivery Charges

Original delivery charges are not normally refundable for change-of-mind returns.

Where a return results from our error, such as an incorrect, damaged or defective product, reasonable applicable delivery charges may also be refunded.

9.10 Statutory Rights

Nothing in this Returns Policy limits any rights or remedies available to customers under applicable Pakistani consumer protection law.

10. PRODUCT QUALITY AND WARRANTIES

10.1 We warrant that, at the time of sale and subject to applicable law, products supplied by us will correspond materially with their description and will be supplied in the condition represented on our website.

10.2 Where a manufacturer's warranty applies to a particular product, details may be provided with the product or on request.

10.3 A manufacturer's warranty does not exclude any rights that the customer may have against Gumi Plus Pakistan under applicable law.

10.4 We do not warrant that a nutritional supplement will produce a particular health, cosmetic or wellness result for every individual.

Individual results may vary.

11. CUSTOMER RESPONSIBILITIES

You confirm that:

11.1 Information provided when placing an order is true, accurate and complete.

11.2 You are authorised to use the payment method selected.

11.3 You will provide a delivery address at which the order can reasonably be received.

11.4 You will read and follow product labels, usage directions, warnings and storage requirements.

11.5 You will not misuse products or use them contrary to the manufacturer's instructions.

12. HEALTH AND PRODUCT INFORMATION

12.1 Products sold by Gumi Plus Pakistan are not intended to diagnose, treat, cure or prevent disease unless expressly authorised and represented as such under applicable law.

12.2 Statements made on the website regarding vitamins, supplements, ingredients, nutrition, wellness or lifestyle are provided for general information.

12.3 Customers should seek appropriate professional medical advice where they have questions about whether a product is suitable for them.

12.4 Customers should pay particular attention to product warnings, ingredients, allergens, dosage instructions and age restrictions stated on the product packaging.

13. LIMITATION OF LIABILITY

13.1 Nothing in these Terms & Conditions excludes or limits liability where such liability cannot lawfully be excluded or limited under Pakistani law.

13.2 Subject to Section 13.1, we will not be liable for loss resulting from:

• Misuse of a product.
• Failure to follow product instructions or warnings.
• Incorrect information supplied by the customer.
• Unauthorised alteration or improper storage of a product after delivery.
• Events outside our reasonable control.

13.3 We are not responsible for indirect or consequential business losses arising from a consumer purchase, to the extent permitted by applicable law.

13.4 These Terms do not exclude rights or remedies available to consumers under applicable law.

14. FORCE MAJEURE

14.1 We will not be responsible for delay or failure to perform an obligation caused by circumstances reasonably beyond our control.

Such circumstances may include:

• Natural disasters.
• Flooding.
• Fire.
• Severe weather.
• War or civil disturbance.
• Government restrictions.
• Strikes or industrial disputes.
• Courier disruptions.
• Telecommunications failures.
• Power failures.
• Supply-chain disruption.
• Public emergencies.

14.2 Where such circumstances materially prevent us from fulfilling an order, we may delay or cancel the affected order.

14.3 If a prepaid order is cancelled under this Section, amounts properly due to the customer will be refunded.

15. INTELLECTUAL PROPERTY

15.1 Unless otherwise stated, the content of the Gumi Plus Pakistan website, including text, branding, graphics, photographs, designs, logos and website content, is owned by us or used with permission.

15.2 Nothing in these Terms transfers intellectual property rights to the customer.

15.3 Website material may not be copied, reproduced, republished or commercially exploited without permission, except where permitted by law.

16. WEBSITE AVAILABILITY AND ACCURACY

16.1 We aim to keep the website available and accurate but do not guarantee uninterrupted or error-free access.

16.2 We may temporarily suspend, modify or restrict access to the website for maintenance, security or operational reasons.

16.3 We may correct typographical errors, pricing errors, product-description errors or other website inaccuracies when identified.

17. FRAUD AND MISUSE

17.1 You must not use our website for fraudulent, unlawful or abusive purposes.

17.2 We reserve the right to refuse, suspend or cancel orders where we reasonably believe there has been:

• Fraud.
• Identity misuse.
• Repeated unjustified refusal of Cash on Delivery parcels.
• Abuse of the returns system.
• Unauthorised payment activity.
• Use of false customer information.
• Other unlawful or abusive behaviour.

18. VARIATION OF THESE TERMS

18.1 We may update these Terms & Conditions from time to time.

18.2 Updated Terms will take effect when published on our website.

18.3 Changes will not normally alter the contractual terms applicable to an order that we accepted before the revised Terms were published.

18.4 Customers are encouraged to review the Terms & Conditions periodically.

19. SEVERABILITY

19.1 If any provision of these Terms & Conditions is found by a court or competent authority to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect.

19.2 Where only part of a provision is unlawful or unenforceable, that part may be removed while the remainder continues to apply where legally possible.

20. NO WAIVER

20.1 A failure or delay by either party to exercise a right under these Terms does not constitute a waiver of that right.

20.2 Any waiver relating to one particular breach does not constitute a waiver of any subsequent breach.

21. GOVERNING LAW AND JURISDICTION

21.1 These Terms & Conditions and contracts entered into through the Gumi Plus Pakistan website shall be governed by the applicable laws of Pakistan.

21.2 Nothing in these Terms removes any mandatory rights available to consumers under applicable federal or provincial consumer protection legislation in Pakistan.

21.3 Any dispute that cannot be resolved directly between the customer and Gumi Plus Pakistan shall be subject to the jurisdiction of the courts or other competent consumer authorities of Pakistan, as applicable.

22. OUR DETAILS

22.1 This website is owned and operated by:

Amazing Packaging Etc. Limited
Trading as Gumi Plus Pakistan

22.2 Trading name in Pakistan:

Gumi Plus Pakistan

22.3 Customer service, order, cancellation and return enquiries should be directed to Gumi Plus Pakistan through the contact details published on our website.

22.4 You may currently contact us:

• Telephone / WhatsApp: +92 337 968 8887
• Email: info@gumiplus.com

22.5 Approved product returns must only be sent to the Pakistan return address provided by our customer service team after the return has been authorised.

23. ENTIRE AGREEMENT

23.1 These Terms & Conditions, together with our Privacy Policy, Delivery Policy and Returns, Refunds & Cancellation Policy, form the terms applicable to purchases made through our website.

23.2 If another policy published on the website conflicts with these Terms & Conditions regarding an order, the provisions most specifically relating to the matter concerned will apply, subject always to applicable Pakistani law.

23.3 Gumi Plus Pakistan will use reasonable efforts to ensure that its Terms & Conditions, Delivery Policy and Returns, Refunds & Cancellation Policy remain consistent with one another.